Last Updated: Oct 1, 2025
Thank you for shopping at Stisel. We are committed to ensuring your satisfaction with our high-value solar energy products. Due to the custom, specialized, and logistical complexity of our systems, all sales are considered FINAL once your order is confirmed and enters our fulfillment process. Please read this policy carefully before making a purchase.

1. Important Considerations Before Purchase
   We strongly encourage you to:
   • Carefully review all product specifications, technical data sheets, and compatibility requirements for your specific application.
   • Contact our customer service team at contact@stisel.com with any pre-purchase questions.
2. Limited Eligibility for Refunds or Returns
   Refunds or returns will only be considered under the following strict circumstances:
   • Damaged or Defective Items: You must inspect the shipment immediately upon delivery. If you receive a product that is physically damaged or has a verifiable manufacturing defect, you must notify us within 7 calendar days of the delivery date. We will require clear photographic and/or video evidence to file a claim with our logistics and insurance partners.
   • Major Shipping Error: If you receive an item that is fundamentally different from what was described in your order confirmation (e.g., wrong model, missing critical components), you must notify us within 7 calendar days of delivery.
3. Process for Eligible Claims
   If your situation meets the above criteria, you must contact us at contact@stisel.com within the specified timeframe. Please include your order number and detailed evidence.
   • For Damaged/Defective Items: Upon verification and approval, our primary resolution will be to ship replacement parts or a replacement unit. In situations where a replacement is not feasible, we may, at our sole discretion, issue a full or partial refund.
   • For Major Shipping Errors: Upon verification, we will provide instructions for returning the incorrect item. Once the item is received and inspected at our designated facility, we will ship the correct product.
4. Non-Refundable Situations
   We cannot accept returns or issue refunds for the following reasons:
   • Change of mind or inaccurate order placement.
   • Discovery of a cheaper price elsewhere.
   • Failure to ensure product compatibility with your home, business, local regulations, or electrical grid.
   • Minor cosmetic imperfections that do not impact the product’s core functionality or performance.
   • Delays in shipping or customs clearance.
   • Installation challenges or a lack of technical expertise to install the product.
5. Return Shipping Costs
   For any return approved due to our error (e.g., wrong item shipped), we will cover the cost of return shipping. For returns related to damage in transit, a physical return may not be required, and we will resolve the issue directly through our insurance claim process.
6. Refund Processing Time
   If a refund is approved, it will be processed to your original method of payment. Please allow 10-14 business days for the refund to appear in your account after approval.
7. Contact Us
   If you have any questions about this Returns & Refund Policy, please contact us at:
   Email: refund@stisel.com